Privacy Policy and Cookies

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We value your trust and aim to protect your data and privacy. We want you to be absolutely sure that we handle your personal data not only in accordance with the law, but also with due care and moral responsibility. We use the data generated by the use of our online shop to improve our services and to provide a quality service.

The operator of the e-shop is TERAPRO, s.r.o., ID: 24842362, VAT: CZ24842362, registered office: Slavníkova 2357/9, Prague 6, registered with the Municipal Court in Prague, Section C, Insert 179446, contact details: 721 003 003, email:, telephone: 721 003 003.

In connection with the provision of services and sale of goods, we process some personal data.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR")



Processing of personal data when using the contact form

If you enquire about our products and services, we will work with your contact details that you provide us with, primarily via the enquiry form. These are: name and surname, e-mail address, telephone number, or information about the goods you are interested in (e.g. the characteristics of the product).

What is the reason?

We will contact you via them to further arrange the goods or services.

On what legal basis?

This is processing on the basis of Article 6(1)(b) GDPR - negotiating a contract or carrying out pre-contractual measures at your request.


Data retention period

The controller retains personal data:

For the period necessary for the exercise of the rights and obligations arising from the contractual relationship between you and the controller and the exercise of claims arising from that contractual relationship (for 15 years from the end of the contractual relationship).
for the period until consent to the processing of personal data for marketing purposes is withdrawn, but no longer than 10 years if the personal data is processed on the basis of consent.
After the expiry of the retention period, the controller will delete the personal data.

Processing of personal data in case of purchase

If you make a purchase with us, we will work with the data you fill in. These are mainly billing data: name, surname, address, e-mail address, telephone number.

For what reason?

We need to process personal data to fulfil our contract - to deliver goods or services to you. We will also communicate with you via the contact details regarding the status of your order, or regarding complaints or your questions.

We will also process personal data to fulfil our obligations under the law (mainly for accounting and tax purposes, or to deal with complaints and other matters).

On what legal basis do we process personal data?


The processing is based on Article 6(1)(b) GDPR - performance of a contract and Article 6(1)(c) GDPR - performance of our legal obligation.


Newsletters (commercial communications)

Unless you are a purchasing customer and have opted us out at the time of purchase, we will use your email address to send you our newsletter.

On what legal basis?

Section 7(3) of Act No. 480/2004 Coll. on certain information society services allows us to do so, unless you have prohibited us from doing so at the time of purchase.

How long will we process personal data?

For 2 years after consent has been given or since the last purchase. You can unsubscribe from the mailing at any time via email or contact us at:



Your data will remain with us. However, there are some companies or other persons who work for us who get access to the data because they help us run our e-shop. These are:

Shoptet, the operator of the Shoptet e-shop platform (Shoptet a.s., with registered office at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, company ID 289 35 675, registered with the Municipal Court in Prague, Section B, Insert 25 395)
companies involved in the dispatch of goods (Zásilkovna, DPD, PPL, Česká pošta)
companies involved in the dispatch of payments (Zásilkovna, DPD, PPL, Česká pošta)
companies operating the e-shop (Shoptet)
e-mailing service provider (SmartEmailing)
We process personal data only within the European Union (except for non-European companies from the USA - Google and Facebook).



We do not have a designated data protection officer in our company.

Our company does not make decisions based on automated processing or profiling.

If you have any questions about your personal data, please contact us at or call us at +420 721 003 003.



Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit.

Cookies perform a variety of tasks, such as allowing you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that the advertisements displayed online are better tailored to your personality and interests.

We use the following cookies on the website:


Necessary cookies: these are required for the operation of the website, for example, to allow you to log into secure areas of the site and other basic functionality of the site. This category of cookies cannot be disabled.
Analytical/statistical cookies: these cookies allow us, for example, to recognise and track the number of visitors and to monitor how our visitors use the website. They help us to improve the way the site works, for example by enabling users to easily find what they are looking for. We only run these files with your prior consent.
Advertising cookies: these are used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these cookies with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.


Further information about cookies and a current list of cookies can be found via individual web browsers, most often under Developer Tools.

Consent can be expressed via a check box contained in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set your browser to use only some of them.

For more information on the management of cookies in individual browsers, please see the following links:

Internet Explorer - 
Google Chrome - 
Firefox - 
Safari - 
Opera - 
Microsoft Edge - 


The GDPR gives you, among other things, the right to contact us and ask for information about what personal data we process about you, to request access to this data and have it updated or corrected, or to request a restriction on processing, to request a copy of the personal data we process, to request that we delete your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing on the basis of legitimate interest.

If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Data Protection Authority or take your claims to court.


These terms and conditions are effective from January 1, 2023

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